Baxter Regional Medical Center Patient and Visitor Information
Helping Patients and Visitors in South Central Missouri and North Central Arkansas
At Baxter Regional Medical Center, our first priority is you. We look forward
to providing you with care that is compassionate and individualized. We
understand that you may have some questions and concerns before, during
and after your stay at BRMC. Below is some useful information that may
help you prepare for your visit. If the following topics do not address
your needs, feel free to contact us.
Resources and Patient Education
At Baxter Regional Medical Center, we are committed to providing excellent
care for every patient, every time. Educating our patients is an important
part of this commitment. Please contact us for specific information on
the wide variety of programs and services offered at BRMC. For general
information, call (870) 508-1000 or email
A digital version of the
BRMC Patient Guide is also available.
Click here to view and download!
Patient & Visitor Information
The Cafeteria is open seven days a week for family members, staff, and
visitors. The cafeteria is located on the first floor of the hospital
near the rear of the facility. The daily menu is available by calling
ext. 1633. The cafeteria hot meal service schedule is as follows:
Breakfast - 7:00 a.m. to 9:00 a.m.
Lunch - 11:00 am to 1:30 p.m.
Dinner - 5:00 p.m. to 7:00 p.m.
Admission & Room Assignments
You will be assigned a room through our efficient admissions process, once
you enter the hospital. During the admission process, you will be required
to sign a form authorizing us to provide medical and/or surgical treatment
for you. Minors will need to have a parent or guardian sign for them.
Patients & Personal Belongings
If you are a patient, please do not bring anything of value with you to
Baxter Regional Medical Center. If you do decide to bring a valuable item,
you should consider depositing it in our safe. While a procedure is being
performed, items such as watches, contacts, and glasses should be left
in the care of a friend or family member. You can place any personal clothing
that you bring with you in a patient belongings bag and attached it to
a tag indicating your name and room number. Also, please remember to bring
your medication bottles with you if you have a prescription so we can
refill them for you, if necessary.
All medicine that you take in Baxter Regional Medical Center must be prescribed
by your physician, given to you by a nurse, or provided by the hospital
pharmacy. No patients are allowed to take their own medication or keep
personal drugs at their bedside.
Arkansas law prohibits smoking in and on the grounds or properties of all
medical facilities in the state, including hospitals, hospital-owned and
-operated ambulatory surgery centers, and hospital-owned and -operated
freestanding medical clinics. This also includes all vehicles parked on
facility grounds or used by the facility. Per Arkansas law, all Baxter
Regional Medical Center facilities, grounds, vehicles and property are
smoke-free effective October 1, 2005.
To make it convenient for you, all patient rooms are equipped with a telephone.
To ensure our patients can rest and recover in peace and quiet, patients
are allowed to receive calls between 7:00 a.m. and 10:30 p.m. Calls that
are received after 10:30 p.m. will be transferred to the skilled nurses
on your floor. You can make local calls whenever you want from your room
by simply dialing nine, waiting for the dial tone, and then dialing the
local number you wish to reach. Nurses and family members can request
patients’ phones be turned off. When you are first admitted, you
will be assigned a room number. You can give this number to friends and
family to that they can contact you directly. Long distance phone calls
cannot be charged to your room.
The Spiritual Care department is located on 2 South, near the ICU. Our
chaplain serves as a liaison between the hospital and your community of
faith. The chaplain can be reached at extension 7750.
Door Locking/Parking Area Patrol
We lock all of our exterior exits at 9:00 p.m. and reopen them at 6:00
a.m. Visitors can enter BRMC through our emergency department for the
hours in-between. We routinely patrol our parking lots and property to
help prevent vandalism or theft and to identify improperly parked vehicles.
Firearms are prohibited from being taken on hospital grounds unless in
the case of a law enforcement officer escorting a prisoner or conducting
other official business.
BRMC regularly conducts fire and disaster drills, for your safety. If a
drill happens while you are a patient at our hospital, please stay in
your room and do not be alarmed. Our staff is highly trained in fire protection
and our hospital is a fire-resistant building.
All BRMC employees are easily identifiable by blue-and-white identification
badges worn on the upper part of the body. All hospital volunteers are
easily identifiable by their yellow shirts and jackets and their pink-and-white
Celebrating Birthdays & Anniversaries
If you have a birthday or a wedding anniversary while a patient at BRMC,
please tell your nurse so that the dietary personnel can be notified.
We would like to help you celebrate by preparing a special surprise for you.
Mail & Flowers
Our volunteers deliver packages and mail to patients every morning. Any
packages or letters that arrive at BRMC after you have already been discharged
will be sent on to your home address. Stationery and stamps can be purchased
at the Pink-A-Dilly Gift Shop. Our volunteers also deliver flowers to
Our mailbox is situated at the hospital’s rear entrance, between
the cafeteria and the education office.
Our money changers are situated in the vending machine areas.
Hospital volunteers deliver copies of The Baxter Bulletin newspaper to
each patient room Monday through Saturday. Other copies of the local newspaper
may be purchased from boxes located at the entrance to the Medical Arts
Building, the entrance to the east lobby or at the rear entrance to the
hospital outside the cafeteria. Copies of the state-circulated Arkansas
Democrat-Gazette may also be purchased at the rear entrance to the hospital.
North Arkansas Transportation Service (NATS) provides local transportation
for those who require transportation in a wheelchair-equipped vehicle.
This service is available from 9 a.m. to 4:30 p.m. Monday through Friday,
and 48-hour notice is required. Anyone needing this type of transportation
may call the Mountain Home NATS office at (870) 425-6989 to schedule a
ride. Taxi service is also available in the Mountain Home area. Call (870)
425-3039 for additional information.
All personal information regarding your treatment and diagnosis needs to
come from your doctor. Also, this information is available to your immediate
family members whom you choose to receive it. Any family members who call
BRMC to ask for your condition reports will have their call transferred
to the nurse’s station on your floor or your room.
The Pink-A-Dilly Gift Shop’s staff is comprised of volunteers and
is situated near the east lobby on the hospital’s first floor. A
vast range of gifts are available including freshly cut flowers. You may
also purchase postage stamps here. You can call extension 1063 for more
information about our gift shop.
Gifts for Patients
Please make sure visitors check with nurses before bringing in gifts of
food or drinks to make sure that they are appropriate for the patient.
Regarding the intensive care units, please make sure to first check with
the unit staff before giving any gifts to a patient.
Lost & Found
If you have lost an item and cannot find it, you can contact the Security
Office by calling 870-508-3600.