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Patient & Family Information

Patient and Family Information

At Baxter Regional Medical Center, our first priority is you. We look forward to providing you with care that is compassionate and individualized. We understand that you may have some questions and concerns before, during and after your stay at BRMC. Below is some useful information that may help you prepare for your visit. If the following topics do not address your needs, feel free to Contact Us.

Admission and Room Assignments

When you enter the hospital, you will be assigned a room through the admissions process. During your admission, you will be asked to sign an authorization form for medical and/or surgical treatment. Parents or legal guardians must be present to sign for minors.

Patients and Personal Belongings

Patients are asked not to bring items of value to the hospital. This includes, but is not limited to, wallets, pictures, jewelry, money or anything the patient considers valuable. If you do bring a valuable item, it should be deposited in our safe. Glasses, contacts or watches should be left in the care of a family member to be returned to the patient after any procedures are performed. Personal clothing worn into the hospital should be placed in a “patient belongings” bag and tagged with the patient’s name and room number. Patients are asked to bring any medications that are currently prescribed so that dosage schedules are not interrupted.


All medications you take while you are in the hospital are prescribed by your doctor, dispensed by the hospital pharmacy and administered by a nurse. Patients are not permitted to administer their own drugs or keep personal medications at their bedside.


Arkansas law prohibits smoking in and on the grounds or properties of all medical facilities in the state, including hospitals, hospital-owned and -operated ambulatory surgery centers, and hospital-owned and -operated freestanding medical clinics. This also includes all vehicles parked on facility grounds or used by the facility.

Per Arkansas law, all Baxter Regional Medical Center facilities, grounds, vehicles and property are smoke-free effective October 1, 2005.


For your personal convenience, each patient room is equipped with a telephone. To make sure all of our patients can rest comfortably, patients may receive calls in their rooms between 7 a.m. and 10:30 p.m. Calls received after 10:30 p.m. are transferred to the nurses station on the patient’s floor. Local calls may be made at any time from the room by dialing 9, waiting for a dial tone and then dialing the local number you want to call. Family members and nurses may request that patient phones be turned off.

You will be given a room number at the time of your admission. This number may be given to family and friends so they may call you directly. Long distance-calls cannot be charged to your room.

Spiritual Care/Chaplain

The Spiritual Care department is located on 2 South, near the ICU. Our chaplain serves as a liaison between the hospital and your community of faith. The chaplain can be reached at extension 7750.

Door Locking/Parking Area Patrol

All exterior exits are locked each evening at 9 p.m. and unlocked each morning at 6 a.m. Between these hours, visitors may enter the hospital through the emergency department. Routine patrols are made of the parking lots to help prevent theft or vandalism and to detect vehicles that are improperly parked. 


Firearms are not allowed in the hospital unless a law enforcement officer is guarding a prisoner or performing other official duties.

Fire drills

For your protection, the hospital regularly conducts fire and disaster drills. If a drill occurs while you are a patient at BRMC, please remain in your room and do not become alarmed. The hospital is a fire-resistant building, and the staff is trained in fire protection.


All BRMC employees are easily identifiable by blue-and-white identification badges worn on the upper part of the body. All hospital volunteers are easily identifiable by their yellow shirts and jackets and their pink-and-white identification badges.

Celebrating Birthdays and Anniversaries

If you have a birthday or a wedding anniversary while a patient at BRMC, please tell your nurse so that the dietary personnel can be notified. We would like to help you celebrate by preparing a special surprise for you.

Mail and Flowers

Volunteers deliver letters and packages for patients each morning. Letters and parcels that arrive after you have been discharged are forwarded to your home. Stamps and stationery may be purchased in the Pink-A-Dilly Gift Shop. Volunteers also deliver flowers to patient rooms.


A mailbox is located at the rear entrance of the hospital between the education office and the cafeteria.

Money Changers

Money changers are located in the vending machine areas.


Hospital volunteers deliver copies of The Baxter Bulletin newspaper to each patient room Monday through Saturday. Other copies of the local newspaper may be purchased from boxes located at the entrance to the Medical Arts Building, the entrance to the east lobby or at the rear entrance to the hospital outside the cafeteria. Copies of the state-circulated Arkansas Democrat-Gazette may also be purchased at the rear entrance to the hospital.


North Arkansas Transportation Service (NATS) provides local transportation for those who require transportation in a wheelchair-equipped vehicle. This service is available from 9 a.m. to 4:30 p.m. Monday through Friday, and 48-hour notice is required. Anyone needing this type of transportation may call the Mountain Home NATS office at (870) 425-6989 to schedule a ride.

Taxi service is also available in the Mountain Home area. Call (870) 425-3039 for additional information.

Condition Reports/Confidentiality

Any personal information about your diagnosis and treatment must come from your physician, and this information is available only to members of your immediate family whom you designate to receive it. Family members who call and request condition reports over the telephone will be transferred to your room or to the nurses station on your floor.

Gift Shop

The Pink-A-Dilly Gift Shop is staffed by volunteers and is located off the east lobby on the first floor of the hospital. A wide variety of gift items is available, including fresh flowers. Postage stamps are also available for purchase. Call extension 1063 for more information.

Gifts for Patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. Please check with the nurse to make sure your gift is appropriate. On the intensive care units, please check with the unit staff regarding any gifts for patients.

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