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Patient Guide to Patient Satisfaction Surveys and Ratings

Baxter Regional Medical Center values the partnerships we have with our patients and their loved ones. We are committed to providing you the information you need at your fingertips to make informed decisions about your health care, and about the physicians and other providers who walk the care journey with you. As part of that commitment, we now post our providers’ patient satisfaction ratings online.

To assist you, we’ve developed this guide to help patients, family members and those considering appointments with Baxter Regional Medical Center providers understand how we capture and report our patient experience ratings.

About Our Survey

Baxter Regional Medical Center is focused on providing an exceptional experience in every care interaction. All ratings are submitted by actual patients and verified by a leading company in the patient satisfaction industry. We measure all aspects of patient satisfaction. To ensure that we are holding ourselves to the highest standards, we partner with an independent patient satisfaction company. NRC Health provides the technology to display ratings and comments on our provider profile pages.

Who Receives the Survey?

The survey is mailed to randomly selected Baxter Regional Medical Center patients within a few days following their appointments. Patients are asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to improve and enhance the care we offer.

Do You Post All Comments?

Baxter Regional Medical Center is committed to transparency. That means posting all relevant feedback – whether it’s positive or negative. However, we do not post comments that are libelous, profane, or those that risk the privacy of our patients. Every provider rating is published regardless of comment status.

What Questions Do We Ask?

Our provider ratings are an average of all responses to provider-related questions on our outpatient satisfaction survey. Star ratings are calculated on a scale of 1 to 5, with 5 being the highest possible score. Also, verbatim comments collected during our survey are displayed in their entirety. Patients are not identified to protect their confidentiality and privacy.

Ratings and comments will reflect a rolling 12 Month period. Star ratings are based on patient responses to the following questions about care from their provider:

Why Don't We See Patient Ratings and Comments for Every Provider?

Industry best practice is clear that more data provides a more accurate. That’s why we require a minimum of 30 completed patient surveys per provider before we post a provider’s rating. Over time, with more surveys received on an ongoing basis, the number of rated providers will increase.

A provider’s rating will only be posted on the site when he/she has a minimum of 30 completed surveys. A provider's rating will only be posted on the site when he/she is a Baxter Regional Employed Provider.

Can anyone complete a survey or post a comment about a provider?

No. Only patients having an outpatient visit by a Baxter Regional Medical Center provider may be selected to receive a survey. The results are based entirely from patients who have actually been treated by the provider.

How is patient information protected?

Patient names are not displayed through the online ratings and commentary reviews. All personally identifiable information is removed prior to display.